Billing, Payments, and Refunds

Regular Business Hours

Offices are closed during University holidays.

Morgantown - Evansdale Crossing

Phone and online assistance: 8:15 a.m. - 4:45 p.m. Eastern, Monday through Friday
In Person: By Appointment Only
Location

Beckley

Phone and online assistance: 8:15 a.m. - 4:45 p.m. Eastern, Monday through Friday
In Person: 8:00 a.m. - 4:30 p.m. Eastern, Monday through Friday, appointments available but not required
Locations

Keyser

Phone and online assistance: 8:15 a.m. - 4:45 p.m. Eastern, Monday through Friday
In Person: 8:30 a.m. - 4:30 p.m. Eastern, Monday through Friday
Locations

Online Financial Aid, Billing, and Payment Assistance

This is the email equivalent for any questions or help you need for topics related to financial aid, billing and student accounts, or Federal Work-Study for all WVU campuses. Choose the appropriate option below to submit a ticket:

Admitted and Current Students
Students must log in with their WVU username and password to submit a ticket.

Parents, Prospective Students, and Other Third Parties

Faculty and Staff
Faculty and staff must log in with their WVU username and password to submit a ticket.

Contact the University Registrar or Academic Records

For topics related to the Office of the University Registrar or academic records, choose the appropriate option below for your campus.

Morgantown Campus Registrar

Beckley Campus Registrar

Keyser Campus Enrollment Services

File a University Complaint

Phone for All Campuses

Please note that during this time we have limited staff, so phone wait times will vary. Please consider using the online contact methods.

304-293-1988 (1WVU)
8:15 a.m. - 4:45 p.m. Eastern, Monday through Friday

Mail for All Campuses

Checks should be made payable to West Virginia University.

Regular Mail
WVU Hub
PO Box 6004
Morgantown, WV 26506


Overnight, Expedited, Priority, or any parcel shipment that may require a signature
WVU Hub
Evansdale Crossing
62 Morrill Way - Suite 200
Morgantown, WV 26506

Fax for All Campuses

304-293-4890