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Top Question

One of the most common questions this time of year involves financial aid or payments that you expected on your eBill that are not showing. See our Expected Aid or Payments Not Reflected on Bill for potential answers for why your financial aid, scholarship, college savings payment (529), waiver, third-party payments, or loans are not showing on your eBill.

Volume increases during this time of year for both online requests and phone calls, so wait times may vary.

Online Assistance

Beginning March 17, 2020, the WVU Hub lobby closed to walk-in traffic, but we are still able to assist you.

Online Request for Financial Aid, Student Accounts, or Work-Study

This is our email equivalent. Use the "Online Request" button above to submit an online request for topics related to financial aid, student accounts, or Federal Work-Study. For topics related to the Office of the University Registrar, click the button below.

University Registrar Information

See below for our office hours, phone number, fax number, and mailing addresses.

In-Person Assistance Available by Appointment Only

Though the WVU Hub at Evansdale Crossing remains closed to general traffic, it will begin offering limited in-person appointments beginning Wednesday, September 22. Please click the SignUpGenius button below to view availability and schedule your appointment. Appointments can be made as far as 24 hours in advance. Please note that day-to-day appointment availability may vary.

In addition to these appointments, WVU Hub assistance remains available via online request (preferred) and phone for topics related to financial aid, student accounts, and work-study. Please note that staff remains limited and phone wait times may vary. Questions for the University Registrar should be directed to

These adjustments come as we continue to take advice from public health experts. Our highest priority is safeguarding the health, well-being, and academic success of all faculty, staff, students, and our communities. We will keep you updated on future changes.

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