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Contact Us

Volume increases during this time of year for both online requests and phone calls, so wait times may vary.

Phone: 304-293-1988 (8:15 a.m. - 4:45 p.m. Eastern, Monday through Friday)

Fax: 304-293-4890

Submit an Online Assistance Request

This is the email equivalent for any questions or help you need for topics related to financial aid, billing and payment, or Federal Work-Study for all WVU campuses. Choose the appropriate option below to submit a ticket:

Admitted and Current Students
Students must log in with their WVU username and password to submit a ticket.

Parents, Prospective Students, and Other Third Parties

Faculty and Staff
Faculty and staff must log in with their WVU username and password to submit a ticket.

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Contact the University Registrar or Academic Records

For contact information for topics related to the Office of the University Registrar or academic records, choose the appropriate option below for your campus.

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Virtual Appointments

The WVU Hub offers virtual assistance via Zoom. These sessions are by appointment only. Click the link below to view availability and schedule your appointment. Once finalized, you will receive a confirmation email from SignUpGenius that includes a Zoom link to access at your scheduled time.

Please note that day-to-day appointment availability may vary and pay special attention to the date and starting time you have chosen.

Schedule a Zoom Appointment

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In-Person Assistance

Offices are closed during University holidays.


Evansdale Crossing (second floor)
62 Morrill Way
Morgantown, WV 26506

Available appointment times for in-person assistance may vary. Please use the button below to view our most up-to-date availability.

If you schedule an appointment after the starting time, or if you are more than 10 minutes late for your appointment, we may not be able to accommodate you. We will do our best to help you reschedule or assist you using one of the other options.

Schedule an On-Campus Appointment


Financial Aid & Student Accounts (Billing and Payment)
609 South Kanawha Street
Beckley, WV 25801

Assistance is available from 8:00 a.m. to 4:30 p.m. Eastern, Monday through Friday, appointments available but not required.


Administration Building, Room 101
101 Fort Avenue
Keyser, WV 26726

Walk-in assistance is available from 8:30 a.m. to 4:30 p.m. Eastern, Monday through Friday.

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Checks should be made payable to West Virginia University.

Regular Mail
PO Box 6004
Morgantown, WV 26506

Overnight, Expedited, Priority, or any parcel shipment that may require a signature
Evansdale Crossing
62 Morrill Way - Suite 200
Morgantown, WV 26506

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