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Contact Us

Volume increases during this time of year for both online requests and phone calls, so wait times may vary.

Phone: 304-293-1988 (8:15 a.m. - 4:45 p.m. Eastern, Monday through Friday)

Fax: 304-293-4890


Submit an Online Assistance Request

This is the email equivalent for any questions or help you need for topics related to financial aid, billing and payment, or Federal Work-Study for all WVU campuses. Choose the appropriate option below to submit a ticket:

Admitted and Current Students
Students must log in with their WVU username and password to submit a ticket.


Parents, Prospective Students, and Other Third Parties


Faculty and Staff
Faculty and staff must log in with their WVU username and password to submit a ticket.

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Contact the University Registrar or Academic Records

For contact information for topics related to the Office of the University Registrar or academic records, choose the appropriate option below for your campus.

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Virtual Appointments

The WVU Hub offers virtual assistance via Zoom. These sessions are by appointment only. Click the link below to view availability and schedule your appointment. Once finalized, you will receive a confirmation email from SignUpGenius that includes a Zoom link to access at your scheduled time.

Please note that day-to-day appointment availability may vary and pay special attention to the date and starting time you have chosen.

Schedule a Zoom Appointment

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In-Person Assistance

Offices are closed during University holidays.

Morgantown

WVU Hub
Evansdale Crossing (2nd Floor)
62 Morrill Way
Morgantown, WV 26506

Though the WVU Hub at Evansdale Crossing remains closed to general traffic, limited, in-person appointments are now available. Please click the SignUpGenius button below to view availability and schedule your appointment. Appointments can be made as far as 24 hours in advance. Please note that day-to-day appointment availability may vary. If you schedule an appointment after the starting time, or if you are more than 10 minutes late for your appointment, we may not be able to accommodate you. We will do our best to help you reschedule or assist you using one of the other options.

In addition to these appointments, WVU Hub assistance remains available via online request (preferred) and phone for topics related to financial aid, student accounts, and work-study. Please note that staff remains limited and phone wait times may vary. Questions for the University Registrar should be directed to registrar@mail.wvu.edu.

Sign Up!

Beckley

Financial Aid & Student Accounts (Billing and Payment)
609 South Kanawha Street
Beckley, WV 25801

Assistance is available from 8:00 a.m. to 4:30 p.m. Eastern, Monday through Friday. Appointments are available but not required.

Schedule an Appointment

Keyser

WVU Hub
Administration Building, Room 101
101 Fort Avenue
Keyser, WV 26726

Walk-in assistance is available from 8:15 a.m. to 4:45 p.m. Eastern, Monday through Friday.

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Mail

Checks should be made payable to West Virginia University.

Morgantown and Beckley Campuses

Regular Mail
WVU Hub
PO Box 6004
Morgantown, WV 26506

Overnight, Expedited, Priority, or any parcel shipment that may require a signature
WVU Hub
Evansdale Crossing
62 Morrill Way - Suite 200
Morgantown, WV 26506

Keyser Campus

Regular Mail
WVU Potomac State College
ATTN:WVU Hub
101 Fort Avenue
Keyser, WV 26726

Overnight, Expedited, Priority, or any parcel shipment that may require a signature
WVU Potomac State College
ATTN:WVU Hub
101 Fort Avenue
Keyser, WV 26726

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