Keyser

Volume increases during this time of year for both online requests and phone calls, so wait times may vary.

• Online Financial Aid, Billing, and Payment Assistance
• Request Transcript
• Regular Business Hours
• Phone: 304-293-1988 (8:15 a.m. - 4:45 p.m. Eastern, Monday through Friday)
• Fax: 304-293-4890
• Mail
• In-Person Assistance

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Online Financial Aid, Billing, and Payment Assistance

This is the email equivalent for any questions or help you need for topics related to financial aid, billing and payment, or Federal Work-Study for all WVU campuses. Choose the appropriate option below to submit a ticket:

Admitted and Current Students
Students must log in with their WVU username and password to submit a ticket.

Parents and Other Third Parties

Faculty and Staff
Faculty and staff must log in with their WVU username and password to submit a ticket.

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Request Transcript

For topics related to requesting transcripts or academic records, find contact information on the Request Transcript website.

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Regular Business Hours

Offices are closed during University holidays.

Offices are open from 8:15 a.m. - 4:45 p.m. Eastern, Monday through Friday.

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Phone

• For questions related to financial aid, billing and payment, or Federal Work-Study for all WVU campuses, call 304-293-1988.

For topics related to requesting transcripts or academic records, find contact information on the Request Transcript website.

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Fax

• For faxes related to financial aid, billing and payment, or Federal Work-Study for all WVU campuses, send to 304-293-4890.

For topics related to requesting transcripts or academic records, find contact information on the Request Transcript website.

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Mail

Checks should be made payable to West Virginia University.

Regular Mail
WVU Hub
PO Box 6004
Morgantown, WV 26506

Overnight, Expedited, Priority, or any parcel shipment that may require a signature
WVU Hub
Evansdale Crossing
62 Morrill Way - Suite 200
Morgantown, WV 26506

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In-Person Assistance

In-person hours are 8:15 a.m. - 4:45 p.m. Eastern, Monday through Friday.

WVU Hub
Administration Building, Room 101
101 Fort Avenue
Keyser, WV 26726

For topics related to requesting transcripts or academic records, find contact information on the Request Transcript website.

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