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Morgantown

Volume increases during this time of year for both online requests and phone calls, so wait times may vary.


Online Financial Aid, Billing, and Payment Assistance

This is the email equivalent for any questions or help you need for topics related to financial aid, billing and payment, or Federal Work-Study for all WVU campuses. Choose the appropriate option below to submit a ticket:

Admitted and Current Students
Students must log in with their WVU username and password to submit a ticket.


Parents, Prospective Students, and Other Third Parties


Faculty and Staff
Faculty and staff must log in with their WVU username and password to submit a ticket.

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University Registrar or Academic Records

For topics related to the Office of the University Registrar or academic records, find contact information on the Office of the University Registrar website.

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Regular Business Hours

Offices are closed during University holidays.

Evansdale Crossing

Phone and online assistance: 8:15 a.m. - 4:45 p.m. Eastern, Monday through Friday
In Person: By Appointment Only

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Phone

For questions related to financial aid, billing and payment, or Federal Work-Study for all WVU campuses, call 304-293-1988.

For topics related to the Office of the University Registrar or academic records, find contact information on the Office of the University Registrar website.

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Fax

For faxes related to financial aid, billing and payment, or Federal Work-Study for all WVU campuses, send to 304-293-4890.

For topics related to the Office of the University Registrar or academic records, find contact information on the Office of the University Registrar website.

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Mail

Checks should be made payable to West Virginia University.

Regular Mail
WVU Hub
PO Box 6004
Morgantown, WV 26506

Overnight, Expedited, Priority, or any parcel shipment that may require a signature
WVU Hub
Evansdale Crossing
62 Morrill Way - Suite 200
Morgantown, WV 26506

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WVU Hub Evansdale Crossing In-Person Assistance (Appointment Only)

The WVU Hub at Evansdale Crossing is located on the second floor of the building (62 Morrill Way, Morgantown, WV 26506).

Though the WVU Hub at Evansdale Crossing remains closed to general traffic, limited, in-person appointments are now available. Please click the SignUpGenius button below to view availability and schedule your appointment. Appointments can be made as far as 24 hours in advance. Please note that day-to-day appointment availability may vary. If you schedule an appointment after the starting time, or if you are more than 10 minutes late for your appointment, we may not be able to accommodate you. We will do our best to help you reschedule or assist you using one of the other options.

In addition to these appointments, WVU Hub assistance remains available via online request (preferred) and phone for topics related to financial aid, student accounts, and work-study. Please note that staff remains limited and phone wait times may vary. Questions for the University Registrar should be directed to registrar@mail.wvu.edu.

These adjustments come as we continue to take advice from public health experts. Our highest priority is safeguarding the health, well-being, and academic success of all faculty, staff, students, and our communities. We will keep you updated on future changes.

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